أحدث منشورات Steven Van Belleghem على لينكدإن

Customers are three times more likely to use ChatGPT or Gemini than a company’s own chatbot. The use of corporate chatbots has been flat since 2022. The use of external GenAI tools has almost doubled in just one year. That’s one of the conclusions from a recent Gartner study. This could lead to a painful reality…

Very happy to be named #2 in the global hall of fame of global CX professionals! Thanks for the acknowledgment and the support The Global Voice of CX Criteria on which this ranking is based: Each professional ranked here has a record built from public profiles, conference appearances, peer citations, award citation…

I hope you had a great summer, just like I did, and that you had the chance to enjoy a wonderful trip. We travelled through Europe as a family and had many beautiful moments together. But I’m curious: alongside all those great experiences, did you also have one or two moments of frustration because the customer ser…

Some CX observations after almost four years of AI focus. 1. We are all talking about personalisation, but my feeling is that relationships are becoming more and more impersonal because of that personalisation. 2. Companies see AI as a tool to make customer journeys more efficient, whereas customers use AI for comp…

Customers are three times more likely to use ChatGPT or Gemini than a company’s own chatbot. The use of corporate chatbots has been flat since 2022. The use of external GenAI tools has almost doubled in just one year. That’s one of the conclusions from a recent Gartner study. This could lead to a painful reality…

2026 is een jaar waarin ik drie boeken uitbreng. Het is veel, dat besef ik, maar het zijn drie totaal verschillende boeken. Ik hoop dat ze jullie inspiratie en plezier bezorgen. Enkele weken geleden introduceerde ik mijn eerste jeugdthriller Take-Over en velen onder jullie weten dat eind oktober 'Deep Loyalty' vers…