Jeanne Bliss's Recent LinkedIn Posts

Hey there! Retirement just doesn’t suit me! I’ll be with you again shortly!

Hi all! I just had my 66th birthday and am offering 6 coaching calls as a gift to our community! Lmk if you are interested! Jeanne

Hi Everyone! I am starting the alphabetical version of competencies, skills and aptitudes required to earn the right to customer-driven growth! This will be followed up a bit later by a video series. A- ATTITUDE. Customer-driven grown only occurs when leaders have the attitude that customers and employees are the asset of their business. This drives priorities, it drives communication, it drives decisions. Without this, you are building on a shaky foundation - without a cohesive system to unify all. Stay tuned for "B" soon!

Here's what I know as we look ahead to 2024: #3 Beware the shiny objects! Yes, "AI" should be a key tool in your toolbox. But make it a tool and not its own strategy. As these new approaches emerge, it's easy to start implementing them in a vacuum. But....without the grounding first of a goal map or well developed plan for improving the customers' life....there could be a lot of spending and excitement done in a vacuum. Know the life and how you're going to improve it....then use these new tools to accelerate that embedded plan. Use these tools to show up more intuitively and on point for your customer. But don't get ahead of yourself with getting these started without knowing how they integrate into the entire customer experience. Remember what happened with CRM? A lot was built separately in silo vacuums. The companies that thrived from that tool - did so because it was part of an overall approach and not a shiny object each silo interpreted on their own.

Wishing everyone a safe and merry holiday! cheers!

Here's what I know as we look ahead to 2024: #1 Everyday find a way to know about the life of your customers as human beings. NOT as demographics or prospects or some other inanimate number on a spreadsheet. Meet them eye ball to eye ball. Talk to them, watch them and learn about what they care about. Then, deliver THAT. You will be loved and admired that way, for not only what you do....but how. you do it.

I can now take five new coaching clients as my gift You must be a ceo, cco or cmo please J

In celebration of national mentors’ day, I’m opening up 5 more coaching opportunities. Please respond only if you are a cco or senior level person leading customer-driven growth!

Hi Everyone! I am starting the alphabetical version of competencies, skills and aptitudes required to earn the right to customer-driven growth! This will be followed up a bit later by a video series. B - BELIEVE. The most beloved companies grow because they believe in their employees, and because they believe their customers. They find ways to listen that are both organic (through customers’ eyes and hearts) and requested via surveys. They know surveys are a point in time, not a metric to aspire to. They know and live that earning growth comes from multiple avenues. They choose to believe, not debate. To learn, not refute.

Hi Everyone! I am starting the alphabetical version of competencies, skills and aptitudes required to earn the right to customer-driven growth! This will be followed up a bit later by a video series. E - ELEVATE Companies that grow customers understand and practice elevating their people. They remove rules or processes that weigh them down or show distrust. And instead, they find ways to celebrate them and to enable them to be memory makers (more on this later) What do you think about this?

Hi. Please reach out again about coaching if you contacted me, and I did not respond. Family emergency took me out of commission for a bit. I look forward to engaging with you! Jeanne

How is everyone right now? The world feels like a little bit of a shaky place.. so just checking in

Hi Everyone! I am starting the alphabetical version of competencies, skills and aptitudes required to earn the right to customer-driven growth! This will be followed up a bit later by a video series. D - DELIBERATE. Companies that grow customers and customer value are very deliberate about what they will and will not do to earn this growth. There is unity among the leaders about these non negotiables and conditions for action. Measures connect back to abilities and competencies to lead and act in this manner. How deliberate is your company and leaders?

I would like to mentor 5 Chief Customer Officers this year as my gift. It is how I do my annual giving for our community. If you are a CCO of a large organization, please connect with me and send a personal note if you're interested.

Here's what I know as we look ahead to 2024. #2 A C-suite that is divided is a company divided. That is what your customer sees. If there is not unity in defining the business by customer goals with shared operational metrics that between the parts of the business that EACH C-SUITE member vehemently upholds and discusses again and again....your experience will only be as good as the last meeting, the last chart and the latest priority by individual silo leaders.

Hi Everyone! I am starting the alphabetical version of competencies, skills and aptitudes required to earn the right to customer-driven growth! This will be followed up a bit later by a video series. C - CLARITY OF PURPOSE. Do this for me: walk through the halls of your company or reach out virtually to about 20-25 people, crossing levels and roles. Ask each one “what’s our purpose im improving customers’ lives? Are we united in how we define it, measure it and invest in it? To earn the right to customer driven growth…leaders and your company need to do the hard work to get to this. I call this “finding your three blocks long.” A lack of unity here will always impeded your ability to deliver the best version of your company and people. Here’s a short video explaining thus. Enjoy! https://lnkd.in/dfbsdjy

Here’s what I know 2024 #4 You must truly CARE about customers’ lives. That’s not the same in any way as caring about the score you get or the metrics on a dashboard. A ceo and leaders who make improving customers’ lives innovate differently. They think differently. They grow from admirable growth- by what they do to grow.

What a powerful testament to the importance of dignity for loved ones and their families at the end of life. So proud of my sister CEO Linda Ward @lindaward for her passion and dignity as a leader!

“Fast Fashion” has crippling effects on countries who were never given a voice in the matter nor who participate in its profits. Thoughts?

A great boook and essential read! Jeanne

Troop 6000 in New York creates a sense of "place" and "belonging" for homeless girls in each borough. And now, Troop 6000 has expanded to give migrant girls that same sense in their new home. I'm honored to be a volunteer, and urge all to find out more about this great mission and to find out if you'd like to contribute!

I get this from a financial standpoint with people in a room looking at a spreadsheet. But, golly, Starbucks, you were built based on building a place of belonging. What does everyone think?

Fascinating read on the change in luxury goods spending. https://lnkd.in/gPnazYXh

What an amazing and wonderful accomplishment!!!